7 Signs you’re Getting Poor AC Service from your HVAC Contractor.
Date: 2021-07-15
Commercial HVAC Contractor: 7 Signs you’re Getting Poor Service.
1. The problem is not fixed on the first visit
This is the most common and frustrating problem that one faces with HVAC contractors. It is quite crucial as people completely rely on the ability of their AC to heat and cool and when they do not get this service right, they might not get the post purchase satisfaction.
On rare occasions, a revisit might be required. However, most of the time, you can expect your AC to get fixed at the first go itself. A red flag you might want to keep an eye out for is the constant adding of refrigerant by your technician. Adding refrigerant suggests that you have a leak in your system. Thus, you should get it fixed as soon as possible.
2. Failing to spot and address problems proactively
Service providers at times fail to identify issues, which lead to constant need of fixing and servicing. When you notice that you keep experiencing HVAC problems and it seems to be a different issue each time, it’s your cue to replace the current technician.
It is crucial for a technician to perform a thorough inspection during each visit. Eliminating problems from its root will proactively shorten the regular visits.
3. Not having the tools or parts on hand
When a technician is called in for a repair and you hear them say that they need to go back to get tools to get the HVAC fixed, it shows a sign of low- to-no professionalism.
Commercial HVAC contractors ought to carry 99% of what they need for repairs in their truck.
4. Failing to address your questions and concerns
It is the basic job requirement of HVAC service providers to take your concerns and queries seriously and investigate the problem. When they inspect thoroughly, they have more chances of answering your queries appropriately. If a HVAC technician is avoiding your concerns regarding the high bills, power consumption, hot/cold spots (assuming they know how to deal with it), they aren’t doing a good job at it.
5. Poor communication about work completed and needed
Agreement on what requires authorization by the technician and the customer is very important. It is the right of every customer to receive an explanation of what has been done and why. Any additional cost should be discussed beforehand and the technician should be able to provide cost estimations in detail.
It can be very frustrating when you see that your technician has left an illegible work behind. If your technician does not communicate with you or they go ahead with expensive tasks without your approval, it leads to misunderstandings and problems.
6. Leaving a mess behind
Creating a mess after work such as scattered tools, leaving debris around is a reflection of their laziness and carelessness and the mess they’ve created shows a sign of disrespect. It is better to file a complaint and get yourself a new technician!
7. Utility Bills are Rising Unexpectedly
Even after regular servicing, if you notice a steady increase in your utility bills or sudden increase by an abnormal amount, it’s a sign that your HVAC is not working efficiently. This is a sign that your HVAC technician may not be doing a good job at servicing your HVAC
If you need support with your air conditioner, we are always there at your service. please feel free to call us at +977-14222111, +977-9801041111 or mail us at info@airexperts.com.np.